Welcome to the KTS FAQs!
We are thrilled to answer any questions you might have about our personalised tech support and tutorials for mobile phones and tablets. Whether you're a beginner or looking to enhance your skills, we're here to ensure you get the most out of your devices. Below you'll find answers to some of the most frequently asked questions.
What services does KTS offer?
At KTS, we provide a range of services including mobile phone support, tablet tutorials, and data transfers. Our sessions are personalised and conducted from the comfort of your own home, making technology accessible and easy to understand. We cater to both Android and iOS devices.
How long are the sessions?
Our sessions typically range from 30 minutes to 1 hour. If you require a longer session, that can be arranged upon request. We are flexible and aim to meet your specific needs during our time together.
What are the payment options for booking a session?
We offer convenient payment options to ensure a seamless experience. You can pay for your session via bank transfer or in cash. For more details on how to complete your payment, please contact us.
Is there a cancellation policy for booked sessions?
Yes, we do have a cancellation policy in place for booked sessions. If you need to cancel or reschedule, please inform us at least 24 hours in advance to avoid any charges. Our goal is to be as accommodating as possible while respecting everyone's time.
Can sessions be conducted remotely via video call?
Currently, we do not offer remote sessions via video call. Our focus is on providing in-home, hands-on support to ensure you get the most effective and personalised experience possible.
Are group sessions available for multiple users to learn together?
Absolutely! We offer group sessions that allow multiple users to learn together. This can be a great way to share knowledge and make the learning process more enjoyable. Please contact us to discuss your specific group needs and schedule a session.
Have More Questions?
If you have any more questions or would like to book a session, don't hesitate to get in touch with us! We're here to help you make the most out of your mobile phones and tablets.